If the problem persists after trying the following, contact your Agilent field service engineer or representative.
Error Message |
Instrument action and status LED |
Explanation |
Remedy |
Lost SLIP communications with beam select PCA
|
The instrument will continue running. LED is red. |
Internal communications between the instrument controller and beam selector PCA (boards) has been lost. The beam selector (if fitted) and radial viewing height positions can no longer be controlled. |
Restart the instrument from the front power button.
|
Lost SLIP communications with radial scan PCA |
N/A |
The instrument controller unexpectedly lost communications with the radial scan controller. |
Retry operation. |
The instrument operation has become unstable. |
Restart the instrument from the front power button. |
||
A firmware reset was caused by a supply voltage brown-out |
LED is red. |
An error has been returned from the Pre Optics PCA (board) due to a power brownout. The instrument operation has become unstable. |
Restart the instrument from the front power button. |
A firmware reset was caused by the watchdog SLIP Received CRC Invalid SLIP Rx FSM state invalid SLIP Tx frame encoder escape code invalid SLIP Tx FSM state invalid SLIP Tx frame data too long SLIP request to send frame while Tx already in progress startTimer: Got invalid timerId. id=%u num timers = %u stopTimer() Got invalid timerId. id=%u num timers = %u isTimerDone Got invalid timerId. id=%u num timers = %u Not enough space in EEPROM write buffer to do install date write. Write Len=%d bytes, avail. buffer len=%d bytes Invalid install date length. Expected %d bytes, but was %d bytes EEPROM read command too short EEPROM read command too long EEPROM Write Buffer Overflow EEPROM insufficient free bytes in write buffer EEPROM write command address and/or length invalid EEPROM write command too short Tried to Write a value that is too large to the nvCounter counter=%u; msw=%u Tried to set value of a non-existent non-volatile counter (counter=%d) Tried to reset a non-existent non-volatile counter (counter=%d) Tried to restore a non-existent non-volatile counter (counter=%d) Tried to increment a non-existent non-volatile counter (counter=%d) Tried to set Enable flag of a non-existent non-volatile counter Tried to clear Enable flag of a non-existent non-volatile counter Tried to read the user flag of a non-existent non-volatile counter Error FIFO is corrupted or misaligned on getting oldest error A forced warning for test purposes A forced error for test purposes A forced critical error for test purposes An unknown test command was sent Request received to move to unknown beam selector user position %u Request received to move to unknown beam selector raw position %u The motor enable line is stuck low and cannot be set high. The motor enable line is stuck high and cannot be set low. The motor PWM1 line is stuck low and cannot be set high. The motor PWM1 line is stuck high and cannot be set low. The motor PWM2 line is stuck low and cannot be set high. The motor PWM2 line is stuck high and cannot be set low. Tried a command to the motor when motor IO port was detected to be faulty. MOTOR: Motor IC Driver 1 has detected a fault. MOTOR: Motor IC Driver 2 has detected a fault. Tried to write a value higher than max possible 8-bit PWM min or max limit. Tried to set a PWM minimum that is greater than or equal to the maximum. Tried to write a value higher than max possible 8-bit PWM min or max limit. Tried to set a PWM Maximum that is less than or equal to the minimum. Tried to write a PWM value above the maximum allowed value for PWM1. Tried to write a PWM value below the minimum allowed value for PWM1. Tried to write a PWM value wider than 8-bits to Motor PWM1. Tried to write a PWM value above the maximum allowed value for PWM2. Tried to write a PWM value below the minimum allowed value for PWM2. Tried to write a PWM value wider than 8-bits to Motor PWM1. Tried to issue an unknown motor command Motor move request was made before the motor has been homed. MOTOR move request was made when the IO Port has been detected as faulty. MOTOR move request was made when the IO Port has been disabled. MOTOR move request was made when the move queue was full. MOTOR move request step interval too short. MIN=%d, Interval=%d MOTOR move request step interval too long. IntervalH=%d, IntervalH=%d MOTOR move request position is invalid. Position=%u MOTOR request data pointer is invalid. pRequest=0x%08X MOTOR move request was made while the motor was already performing a move. MOTOR: Sine part of motor PWM Calculation out of Range MOTOR: Cosine part of motor PWM Calculation out of Range MOTOR: FSM message queue full MOTOR: Invalid state/event combination. State=%u, Event=%u Move queue was empty. |
LED is red. These messages will be for either the Beam Select or Radial Scan. |
An error has been returned from the Pre Optics PCA (board). The instrument operation has become unstable. |
Restart the instrument from the front power button. |
MOTOR: Home position not found on fast approach. MOTOR: Home position not found on slow approach. |
LED is red. |
The beam selector mechanism is unable to locate the home position. The instrument operation has become unstable. |
Restart the instrument from the front power button. |
MOTOR: Home Opto remained blocked |
LED is red. |
The beam selector mechanism home position remains blocked when moving from the home position. The instrument operation has become unstable. |
Restart the instrument from the front power button. |
MOTOR: Invalid event. State=%u, Event=%u MOTOR: Invalid event. State=%u, Event=%u MOTOR: invalid msg at global Xch. Message=%u. |
LED is red. |
The beam selector mechanism has reported an error. The instrument operation has become unstable. |
Restart the instrument from the front power button. |
Converting 24V ADC->Volts would cause a 32-bit overflow. Possible HW Fault. Counts=%d; Max=%d Converting 24V ADC->Volts caused a signed 16-bit integer overflow. Value=%d; 24V supply voltage too low: value=%d; low limit=%d (millivolts) 24V supply voltage too high: value=%d; high limit=%d ((millivolts) |
LED is red. These messages will be for either the Beam Select or Radial Scan. |
The Pre Optics PCA (board) has reported the 24V power supply is outside the permissible range. |
Contact your Agilent field service engineer or representative. |
MOTOR: Home position not found on fast approach. MOTOR: Home position not found on slow approach. MOTOR: Home Opto remained blocked MOTOR: Invalid event. State=%u, Event=%u MOTOR: Invalid event. State=%u, Event=%u MOTOR: invalid msg at global Xch. Message=%u. |
LED is red. |
The radial scan mechanism is unable to locate the home position. The instrument operation has become unstable. |
Restart the instrument from the front power button. |
MOTOR: Tried to set viewing motor to greater than max. Position LSW=%d; MSW=%d MOTOR: Tried to set viewing motor to less than min. Position
LSW=%d; MSW=%d |
LED is red. |
An error has been returned from the Pre Optics PCA (board). The set value is above the maximum (or minimum) range. The instrument operation has become unstable. |
Restart the instrument from the front power button. |
The radial viewing height is outside of the permissible range. |
Retry operation with a value within the permitted viewing range. |