If the problem persists after trying the following, contact your Agilent field service engineer or representative.
Error Message |
Instrument action and status LED |
Explanation |
Remedy |
Pump session ID mismatch - Expected 0x%4x, Received 0x%4x |
N/A |
The P500 instrument controller has detected the peristaltic pump controller has been reset unexpectedly. |
Retry operation. |
The instrument operation has become unstable. |
Restart the instrument from the front power button. |
||
There is a problem with pump interconnecting cables. |
Check the pump motor connections. |
||
Pump register file schema mismatch - Expected 0x%4x, Received 0x%4x |
N/A |
The P500 instrument controller has detected a firmware mismatch between the P500 and peristaltic pump module. |
Retry operation. |
The instrument operation has become unstable. |
Restart the instrument from the front power button. |
||
There is a problem with pump interconnecting cables. |
Check the pump motor connections. |
||
Pump register file item count mismatch - Expected 0x%4x, Received 0x%4x |
N/A |
The P500 instrument controller has detected a firmware mismatch between the P500 and peristaltic pump module. |
Retry operation. |
The instrument operation has become unstable. |
Restart the instrument from the front power button. |
||
There is a problem with pump interconnecting cables. |
Check the pump motor connections. |
||
Pump firmware version mismatch - Expected 0x%4x, Received 0x%4x |
N/A |
The P500 instrument controller has detected a firmware mismatch between the P500 and peristaltic pump module. |
Retry operation. |
The instrument operation has become unstable. |
Restart the instrument from the front power button. |
||
There is a problem with pump interconnecting cables. |
Check the pump motor connections. |
||
Failed to write session ID to pump |
N/A |
The P500 instrument controller failed to initialize the peristaltic pump module PCA. |
Retry operation. |
The instrument operation has become unstable. |
Restart the instrument from the front power button. |
||
There is a problem with pump interconnecting cables. |
Check the pump motor connections. |
||
Lost SLIP communications with pump PCA |
N/A |
The P500 instrument controller has lost communications with the peristaltic pump module PCA. |
Retry operation. |
The instrument operation has become unstable. |
Restart the instrument from the front power button. |
||
There is a problem with pump interconnecting cables. |
Check the pump motor connections. |
||
Error setting peristaltic pump speed (%f) |
N/A |
An error has been returned from the peristaltic pump module when attempting to set a pump speed. |
Retry operation. |
The instrument operation has become unstable. |
Restart the instrument from the front power button. |
||
There is a problem with pump interconnecting cables. |
Check the pump motor connections. |
||
A firmware reset was caused by a supply voltage brown-out A firmware reset was caused by the watchdog Not enough space in EEPROM write buffer to do install date write. Write Len=%d bytes, avail. buffer len=%d bytes Invalid install date length. Expected %d bytes, but was %d bytes SLIP Received CRC Invalid SLIP Rx FSM state invalid SLIP Tx frame encoder escape code invalid SLIP Tx FSM state invalid SLIP Tx frame data too long SLIP request to send frame while Tx already in progress EEPROM read command too short EEPROM read command too long EEPROM Write Buffer Overflow EEPROM insufficient free bytes in write buffer EEPROM write command address and/or length invalid EEPROM write command too short Tried to Write a value that is too large to the nvCounter counter=%u; msw=%u Tried to set value of a non-existent non-volatile counter (counter=%d) Tried to reset a non-existent non-volatile counter (counter=%d) Tried to restore a non-existent non-volatile counter (counter=%d) Tried to increment a non-existent non-volatile counter (counter=%d) Tried to set Enable flag of a non-existent non-volatile counter Tried to clear Enable flag of a non-existent non-volatile counter Tried to read the user flag of a non-existent non-volatile counter Error FIFO is corrupted or misaligned on getting oldest error I/O line PB2 Pump Enable Line stuck low - PWMs activated: i/o error=%d I/O line PB2 stuck high : i/o error=%d I/O line PD5 PWM Phase 1 stuck low : i/o error=%d I/O line PD5 PWM Phase 1 stuck high : i/o error=%d I/O line PD3 PWM Phase 2 stuck low : i/o error=%d I/O line PD3 PWM Phase2 stuck high : i/o error=%d I/O line PD6 PWM Phase 3 stuck low : i/o error=%d I/O line PD6 PWM Phase 3 stuck high : i/o error=%d Internal: unknown I/O PWM pin test failure code: i/o error=%d |
N/A |
An error has been returned from the Peristaltic Pump PCA (board). There is a problem with pump interconnecting cables. The instrument operation has become unstable. |
Retry operation.
|
Short circuit in phase1 of the motor Short circuit in phase2 of the motor No motor detected Open circuit in phase1 of the motor Open circuit in phase2 of the motor A phase imbalance has been detected in the motor |
|
A problem has been detected with the Peristaltic Pump Motor. The pump rotor is restricted. |
Remove any pump tubing and retry. |
There is a problem with pump motor cable. |
Check the pump motor connections. |
||
Tried to issue and unknown test command:%d |
|
An undefined command has been sent to the pump controller. |
Retry operation. |
The instrument operation has become unstable. |
Restart the instrument from the front power button. |
||
24V supply voltage invalid value: value=%d; invalid limit=%u (Deci-volts) 24V supply voltage too low: value=%d; high limit=%d (Deci-volts) 24V supply voltage too high: value=%d; high limit=%d (Deci-volts) |
|
The pump control PCA (board) has reported the 24V power supply is outside the permissible range. There is a problem with interconnecting cable to the pump module. |
Check the pump motor connections. |