If the problem persists after trying the following, contact your Agilent field service engineer or representative.
Error Message |
Instrument action and status LED |
Explanation |
Remedy |
N/A |
Polychromator not getting cooled when chiller is turned on. |
A polychromator purge may be in progress. |
Wait for the 5 minute purge to finish. To avoid having to wait for the purge, leave the instrument and gas on when not in use. |
Drift Calibration exceeded time allocation |
The instrument will continue running. LED is yellow. |
An instrument timeout occurred while performing a drift calibration. |
Retry drift calibration. |
The worksheet has become corrupt. |
Recreate worksheet. |
||
The software has become unresponsive. |
Restart the ICP Expert software. |
||
The instrument or subsystem has become unstable. |
Restart the instrument from the front power button. |
||
A requested calibrate target wavelength could not be mapped to an order. Requested wavelength=%f Invalid number of lines for a calibration region. The requested wavelength does not have a location on the CCD. |
The instrument will continue running. LED is yellow. |
The selected wavelength is invalid. |
Select another wavelength. |
The wavelength calibration file has become corrupt. |
Select a new wavelength calibration file. |
||
Wavelength calibration failed valid lines Pass Ratio for wavelength region %d. An insufficient number of peaks were detected to successfully complete a wavelength calibration. |
The instrument will continue running. LED is yellow. |
There
is a problem with the wavelength calibration solution. |
|
The wavelength calibration solution has had insufficient sufficient time to reach the plasma. |
Give sufficient time for the sample to reach the plasma. Increase uptake delay time. |
||
A sample introduction problem. |
Check if the peristaltic pump and pump tubing is connected correctly and appropriately tensioned. |
||
The solution is not reaching the plasma. |
|||
Wavelength (instrument) calibration exceeded time allocation.
|
The instrument will continue running. LED is yellow. |
The wavelength (instrument) calibration could not be performed within the expected time limit. |
|
The instrument operation has become unstable. |
Restart the instrument from the front power button. and then retry the instrument calibration. |
||
Internal communication request to Camera control board failed. |
The instrument will continue running. LED is yellow. |
There
was no response from the Camera Control PCA (board) when requesting
to open the shutter. |
Restart the instrument from the front power button. |
Calibration request values caused CCD_WAVELENGTH_SET_WR error. SCP Completion code error returned from CCD_WAVELENGTH_SCAN. CompletionCode = %u |
The instrument will continue running. LED is yellow. |
When performing the wavelength calibration it was not possible to map the requested wavelengths to the CCD. |
Retry the instrument calibration. Restart the instrument from the front power button. and then retry the instrument calibration. |
Internal communication request to CCD process failed |
The instrument will continue running. LED is yellow. |
There has been an error communicating with the CCD. |
Restart the instrument from the front power button. |
Lost communications with chassis controller, disabling CCD Peltier |
Shutdown Peltier temp control LED is red. |
The P500 processor PCA (board) was unable to communicate with the Instrument Control PCA. Therefore the system is unable to determine water flow and has shut down CCD Peltier to prevent damage to the CCD. |
Restart the instrument from the front power button. |