If the problem persists after trying the following, contact your Agilent field service engineer or representative.
The following are possible causes of the worksheet not running or Read or Time scan not working on the Conditions page.
Error Message |
Instrument action and status LED |
Explanation |
Remedy |
Wavelength could not be mapped to an Echelle order::Wavelength requested = %f |
N/A |
The requested wavelength does not have a location on the CCD. An incorrect wavelength has been selected or a corrupt or invalid wavelength request. |
Select another wavelength. |
The worksheet is corrupt. |
Try another worksheet. Create another worksheet by selecting File > New worksheet. |
||
Wavelength could not be mapped within a PIXEL_MARGIN (default=3) from the DLA edge::Wavelength requested = %f::Mapped to pixel = %d |
N/A |
The requested wavelength does not have a location on the CCD. An incorrect wavelength has been selected or a corrupt or invalid wavelength request. |
Select another wavelength. |
The worksheet is corrupt. |
Try another worksheet. Create another worksheet by selecting File > New worksheet. |
||
Received SCP command with invalid command ID %u (out of routing table bounds %u) |
N/A |
Another software connection to the instrument is being attempted while performing a firmware update of the instrument. |
Ensure no other software connections are attempted while performing a firmware update. |
Received SCP command with unknown
command ID %u |
N/A |
Another software connection to the instrument is being attempted while performing a firmware update of the instrument. |
Ensure no other software connections are attempted while performing a firmware update. |
SCP_command_unknown |
N/A |
The instrument is unable to handle incoming messages. A program has exited shortly after the instrument is turned on. |
Restart the ICP-OES. |
Abnormal_process_termination |
N/A |
The instrument firmware has become corrupted. |
Restart the ICP-OES. |